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Stop Guessing What Customers Think. Start Fixing What Matters.

Fuel your marketing and fix your operations with the voice of the customer. Catch service issues instantly, uncover hidden needs, and scale your responses with smart AI.

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Free for single locations. No credit card required.
Overview
Metro Auto Group
32 locations
Avg rating
0.0 +0.3
Reviews
0 +89
Response
14.0 hrs
Sentiment
0 %
Southside Nissan ★★★★★
"Exceptional service from start to finish, couldn't be happier..."
Positive Service quality
CBD Toyota ★★★★☆
"Great vehicle selection, pricing was fair and transparent..."
Positive Pricing
Harbour Mazda ★★★☆☆
"Longer wait than expected for the service booking..."
Mixed Wait time
AI reply assistant
Draft and respond in seconds
JM
James M.
Northgate Hyundai
★★★☆☆
"The car itself is great but the finance process took way too long. Waited over two hours just to sign paperwork. Staff were friendly though."
Mixed sentiment Finance process Wait time
AI
Generated reply
Post to Google Edit Regenerate
Customer intelligence
What your customers are telling you
Service quality92% positive
Sales experience87% positive
Wait time54% positive
Finance process38% positive
Faster finance approvals Online booking for services Better communication on ETAs More EV test drive options Loyalty pricing Weekend service hours

See what every review is telling you

From hourly Google sync to AI enrichment, anomaly alerts to embeddable widgets — six capabilities that turn raw reviews into structured business intelligence.

G ★★★★★ G ★★★★ G ★★★ Synced 2 min ago
★★★ AI Draft reply Approve Edit 94% reply rate 12m avg response
4.6 ★★★★★ Based on 2,847 reviews JT ★★★★★ SK ★★★★★ AL ★★★★ View all on Google JSON-LD Schema ✓
Anomaly detected Central Auckland — rating dropped 0.6 in 7 days Alert sent to Regional Manager via email at 9:03am AI reply drafted Review draft
Team access JD Admin All locations SM Manager 12 locations KW Marketing 5 locations Data isolation enforced at query level
Scan to review Central Auckland Direct review link g.page/r/central-aucklan... ⎘ All locations Central Auckland Hamilton East + 52 more

Google review sync

Automatic hourly sync from every connected Google Business Profile. Reviews appear in your dashboard within the hour — no imports, no uploads.

AI reply drafts

One-click AI-generated replies that address specific feedback — not generic templates. Review, edit, approve. Seconds instead of hours.

Review widget

Embed your best reviews on your website with SEO-optimised schema markup. Star ratings show directly in Google search results.

Anomaly detection & alerts

Automatic alerts when a location's review pattern deviates from normal. The right manager gets an email before problems escalate.

Role-based access

Admins see everything. Managers see their locations. Staff see what they need. Data isolation enforced at the database query level.

QR codes & review links

Generate direct review links and QR codes for every location. Print them on receipts, counters, service bays — anywhere customers can scan.

Understand your customers

Stop guessing what people think about your brand

Every review contains signals — what customers love, what frustrates them, what they wish you'd change. AI extracts those signals automatically so you can feed them into marketing, operations, and training decisions.

See how enrichment works
JT ★★★★★ positive service quality staff praise AI wait times communication pricing
Decide where to invest

Which locations need attention? The data already knows.

When you can see every location's rating trend, reply rate, and customer sentiment on one screen — marketing knows where to run campaigns, operations knows where to retrain staff, and leadership knows where to invest.

Explore the dashboard
1 4.8★★★★★ +0.3 2 4.7★★★★★ +0.1 3 4.5★★★★ — 4 4.3★★★★ -0.2
Respond before it escalates

The right person sees the right review — instantly

A bad review at your busiest location shouldn't sit unseen for a week. Set rules once and the platform routes reviews, drafts replies, and alerts managers the moment something needs attention.

See automation in action
1Trigger 2Condition 3Action When rating is less than 3 stars AND sentiment is negative → Send email alert to location manager → Auto-draft reply with AI
Why this matters

One platform. Three teams that finally get the signal they need.

Your reviews already contain the answers marketing, training, and operations are paying consultants to find. This platform extracts them automatically and routes each insight to the team that can act on it.

Shape campaigns around what customers actually say

Know how your brand is perceived at every location. Spot demand signals, detect what customers love publicly, and feed real language into campaigns — not assumptions.

Downtown locations see "wait time" complaints 3× more than suburban sites
Positive sentiment for "value for money" up 22% this quarter
Westside has the highest "would recommend" language in reviews
See how enrichment works
W Westside Brand perception 92% 3 locations trending up this month DEMAND SIGNALS Wait times Value for money AI Campaign suggestion "Value for money" is trending positive across 4 locations. Consider amplifying in paid social this quarter. View insight →

Spot training gaps before they become complaint patterns

Surface staff complaints before they become patterns. See which locations nail the experience and why. Turn real customer language into coaching material that staff actually recognise.

Front-desk wait time complaints concentrated at 3 locations
Staff praise mentions 4× higher at Westside vs network average
"Communication" is the #1 negative theme across all regions
Explore the dashboard
★ Westside 48 praise — Downtown 31 praise ↓ Eastgate 18 complaints ! Training flag — Eastgate Front-desk wait time complaints up 40% — review coaching material Avg praise/location 24.3 Locations flagged 3

Catch problems the week they start — not the quarter they end

Catch facility issues, wait time problems, and process breakdowns as they surface. Track whether your fixes are actually working through real sentiment shifts — not quarterly surveys.

Rating at Eastgate dropped 0.6 in 7 days — scheduling bottleneck flagged
After Saturday hours launched, weekend sentiment up 34%
Booking system complaints down 60% since online scheduling deployed
See automation in action
! Anomaly detected Eastgate — rating dropped 0.6 in 7 days RATING TREND 3.8 4.4 RESPONSE 84% reply rate +34% Weekend sentiment after Sat hours −60% Booking complaints since online sched

Why Google reviews are non-negotiable

The data behind every customer decision your locations face.

73%
of all online reviews live on Google — more than Yelp, Facebook, and every industry directory combined.
Source: ReviewTrackers via BrightLocal →
44%
conversion lift from a one-star increase in your average Google rating.
Source: SOCi Research via WiserNotify →
88%
of consumers trust Google reviews as much as a personal recommendation from a friend.
Source: BrightLocal Consumer Review Survey →
18%
more revenue earned by businesses that actively respond to their Google reviews.
Source: WiserReview / Google Research →
68%
of consumers won't consider a business with a Google rating below 4 stars.
Source: BrightLocal LCRS 2026 →
73%
only trust reviews from the last month — old reviews are invisible to most customers.
Source: BrightLocal LCRS 2026 →
"Multi locations brands that actively manage their reviews see higher ratings, more foot traffic, and better marketing ROI — because they know exactly what their customers want."
The case for structured review intelligence

Resources to sharpen your review strategy

Follow our Blog

Common questions

Everything you need to know before joining the waitlist.

Any business that manages Google reviews across multiple locations — dealer groups, franchise networks, service chains, hospitality groups. If you have more than one location and want to understand what customers are saying across all of them, this is built for you. Single-location businesses can use the free plan.
Every review is analysed for sentiment, customer needs, and themes. You can see that customers at Location A love your service speed but Location B has a pricing perception problem — and tailor your marketing messaging, campaigns, and budget allocation accordingly. Reviews go from a vanity metric to a strategic input.
Currently, Integrated Reviews syncs with Google Business Profile. Reviews are pulled hourly, enriched by AI, and available in the dashboard within minutes of being posted. Additional review platforms are on the roadmap.
Connect your Google Business Profile and reviews start syncing within the hour. No data migration, no CSV imports, no IT department needed. The AI enrichment runs automatically on every review — you'll have structured data the same day you sign up.
Yes. Role-based access control lets you assign admins, managers, and staff to specific locations. Data isolation is enforced at the database query level — each user only sees the locations they're assigned to. Admins see everything.
The free plan supports a single location with full review sync, AI enrichment, reply drafting, and the embeddable review widget. It's the full product experience — just limited to one location. No credit card required, no time limit.
Those platforms focus on review solicitation — getting more reviews. Integrated Reviews focuses on review intelligence — understanding what the reviews you already have are telling you. We extract structured data from every review so you can make decisions about marketing, operations, and training based on what customers actually say.
Each organisation's data is fully isolated at the database level. Multi-tenant scoping is enforced on every query through a single authentication chokepoint — there's no way for one client to see another's data. All API keys and credentials are encrypted at rest.

Want to learn more?

Read case studies and deep dives on review intelligence for multi-location businesses.

Visit the blog

Discover what your customers want today. Let's talk

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