Refund Policy
The short version
- Try it first: the free plan covers 1 location with no time limit and no card.
- Monthly plans aren't refunded, but you can cancel any time and keep access until the month ends.
- Yearly plans aren't refunded either. Cancel any time so your plan doesn't renew.
- Removing locations gives you credit on your next bill.
- If we've charged you by mistake, we'll always refund it.
Free plan
The free plan lets you use Integrated Reviews with 1 location, with no time limit and no card required. We encourage you to use it to decide whether the paid plan is right for you before you upgrade.
Monthly plans
Monthly payments aren't refunded, including for part of a month. You can cancel at any time from Settings → Billing → Manage billing. Your plan stays active until the end of the month you've paid for, and you won't be charged again.
Yearly plans
- Yearly payments aren't refunded, including for part of a year.
- You can cancel at any time from Settings → Billing → Manage billing so your plan doesn't renew. You keep access until the end of the year you've paid for.
- We'll remind you before your plan renews, so you have time to cancel or switch to monthly.
Adding and removing locations
- When you add locations, we charge for them straight away for the rest of your billing period. You'll see the amount before you confirm.
- When you remove locations, the unused time becomes account credit and is taken off your next bill automatically. Credit isn't paid out as cash and can't be transferred.
- Switching from monthly to yearly is charged straight away, less the unused part of your current month. Switching from yearly to monthly takes effect at your next renewal, so no refund is due.
Our mistakes
If you've been charged twice, charged the wrong amount, or charged after you cancelled, tell us and we'll refund the difference in full. The same applies if the Service has a serious problem on our side that we can't fix within a reasonable time.
Failed payments and plan changes
If a payment fails and isn't made after our retries, your paid plan ends and your account moves to the free plan. No refund is due for the period you didn't pay for. Nothing is deleted, and you can upgrade again at any time.
How to ask for a refund
Email support@integratedreviews.com from the email address on your account, with your organisation name and the invoice in question. We'll reply within 3 business days. Approved refunds go back to the card you paid with, and usually appear within 5–10 business days, depending on your bank.
Your legal rights
This policy doesn't affect any rights you have under the law that can't be excluded.
This policy forms part of our Terms of Service. Affordable Website Design (SSM: TR0315856-M), Taman Negeri, Ampangan, 70400, Seremban, Negeri Sembilan.